Microsoft Dynamics 365
Customer Engagement
A unified suite that empowers businesses to build
stronger relationships, elevate customer experiences,
and drive lasting engagement.
Transform Your Business with Dynamics 365 CE Consulting
Elevate your business with our Dynamics 365 Customer Engagement consulting and support services.
We specialize in Microsoft business applications, delivering expert guidance for ERP and CRM implementations that drive growth and efficiency.
As your trusted partner, we ensure you unlock the full potential of Dynamics 365 CE – from strategy to execution and beyond.
Explore our Managed Services for continuous support, optimization, and long-term success of your Dynamics 365 environment.
Build Better Client Relationships with Dynamics 365 Customer Engagement
Microsoft Dynamics 365 CE (formerly Dynamics 365 CRM) is a powerful, integrated suite that unifies core customer engagement capabilities — Sales, Customer Insights, Customer Service, Field Service, and Project Operations — on a single intelligent platform.
By connecting client data across the lifecycle, businesses can:
At DigiAlch, we help organizations unlock the full potential of Dynamics 365 CE. As your trusted Microsoft implementation partner, we ensure you have the right tools, strategy, and support to transform client engagement and build relationships that last.
Benefits of Microsoft Dynamics 365 CE
Single Source of Truth
Unified view of contacts, leads, and clients in one platform.
Smarter Sales Decisions
Leverage data and analytics to prioritize leads and opportunities.
Client-Centric Insights
Understand client needs deeply and deliver personalized experiences.
Personalized Engagements
Tailor communications, sales offers, and services for every client.
Cloud-Powered Flexibility
Connect with clients anytime, anywhere, on any device.
Faster Decision-Making
Gain real-time insights into client interactions.
Seamless Buying Journey
Ensure a consistent experience across the sales cycle.
Boosted Productivity
Empower teams with tools that enhance efficiency and collaboration.
Microsoft Ecosystem Integration
Natively connect with Microsoft 365, Power BI, and more.
Ready to Transform Your Business?
Get started with Dynamics 365 CE – and transform the way you engage, sell, and grow.
Get Started with Microsoft Dynamics 365 CE
Microsoft Dynamics 365 Customer Engagement (CE) is a leading cloud-based CRM platform that unifies sales, marketing, service, field, and project operations into one seamless experience. Tailored for professional services and enterprises, Dynamics 365 CE helps you connect better with clients, streamline operations, and deliver personalized engagement — all powered by the cloud.
Modules of Microsoft Dynamics 365 CE
Dynamics 365 Sales
Give your sales team the winning edge.
- Manage complete sales cycle from lead to close
- Centralized client data
- Actionable insights through business intelligence
- Responsive, personalized client engagement
Customer Insights & Marketing
Create hyper-personalized customer journeys.
- Unified data and AI-driven insights
- Predict customer intent and automate lead nurturing
- AI Copilot for faster targeting and content creation
- Drive real-time, omnichannel engagement
Customer Service
Deliver client-first service with agility and visibility.
- Omni-channel support across email, chat, and calls
- Real-time dashboards and performance insights
- Faster query resolution with client history at hand
Field Service
Empower technicians and transform service delivery.
- Predictive maintenance with connected asset data
- SLA-driven visibility into service history and operations
- Tools and insights for proactive, on-time service
Project Operations
Seamlessly connect sales and project delivery for profitable growth.
- Accurate forecasting, quotes, and contracts
- Optimized resource utilization and planning
- End-to-end visibility from opportunity to billing
Why Dynamics 365 CE with Digialch?
Because we don't just implement software — we enable businesses to build meaningful client relationships, unlock productivity, and drive sustainable growth.